When setting up a Pro Cloud Server (PCS), you must check that any Firewall on the server allows for the incoming ports for the database connections that you have created.
For the server's firewall you must set the allocated Ports as enabled for inbound traffic. For example, the default ports for:
- PCS 4.2.65 or earlier, are 804 and 805
- PCS 5.0 or later, are 1804 and 1805.
Below is a Windows firewall example for PCS 4.2.65 or earlier.
The Pro Cloud Server installation will automatically create an inbound Windows firewall rule, similar to the one shown in the image; however, the default rule should be reviewed and updated to suit your environment.
For information on creating the Inbound Rule to identify the Ports you have specified in the config file (the 'Sparx Systems Professional Cloud' rule in the illustration), see the Microsoft Windows online topic Create an Inbound Port Rule.
Note: A common cause of failure is that other services or programs are already using the allocated Ports. This is especially likely when using the default http (80) and https (443) Ports. Check that no other services are using the allocated Ports.