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WebConfig - Troubleshooting
If issues occur while using the WebConfig, an error message will be displayed on screen. This topic provides a list of common WebConfig error messages that could occur. Each entry describes why the error occurs and provides guidance on how to correct it.
If you are having issue accessing Pro Cloud Server models from within EA or you are receiving errors in WebEA, refer to the PCS Troubleshooting and Troubleshooting WebEA topics.
WebConfig Error Messages
Issue |
Comments |
See also |
|---|---|---|
|
Not authorized to perform admin tasks |
The client is not authorized to perform admin tasks. This message can appear when attempting to access the WebConfig address in your Web Browser. This indicates that the IP address of the machine that you are using has not been added to the Client White List. To correct this issue, add the IP address to the Client White List. This can be done via WebConfig (on a machine that has been white listed), via the Pro Cloud Configuration Client application, or by directly editing the SSProCloud.config file. Refer to the links in the See also column for details. |
WebConfig - Server Settings Pro Cloud Server Configuration Extended Server Properties |
|
Connection was reset |
Recv failure: Connection was reset This error can occur when you are attempting to login to the WebConfig. Typically it occurs when you are attempting to use the http protocol to access a Port that has been configured to use https. Check the WebConfig settings.php file. In particular, check that the protocol and Port are correct. These should match one of the Ports defined in the Configuration Client's 'Ports' tab. |
Pro Cloud Server Configuration Client - Web |
|
Wrong SSL version number |
SSL routines:ssl3_get_record:wrong version number This error could occur when attempting to login to the WebConfig. It occurs when you are attempting to use the https protocol to access a Port that has been configured to use http. Check the WebConfig settings.php file. In particular, check that the protocol and Port are correct. These should match one of the Ports defined in the Configuration Client's 'Ports' tab. |
Pro Cloud Server Configuration Client - Web |
|
Could not resolve host |
Could not resolve host: <server name> This error could occur when attempting to login to the WebConfig. Typically this occurs when the Server Name is incorrect. Check the WebConfig settings.php file. In particular, check that the Server Name is correct. |
Pro Cloud Server Configuration Client - Web |
|
No response from the server |
Request Error: no response from the server This error could occur when attempting to login to the WebConfig. Typically it occurs if the Pro Cloud Server Service is not running or the Port is incorrect.
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Port Configuration Pro Cloud Server Configuration Client - Web Pro Cloud Server Configuration |