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WebConfig - Troubleshooting

If issues occur while using the WebConfig, an error message will be displayed on screen. This topic provides a list of common WebConfig error messages that could occur. Each entry describes why the error occurs and provides guidance on how to correct it.

If you are having issue accessing Pro Cloud Server models from within EA or you are receiving errors in WebEA, refer to the PCS Troubleshooting and Troubleshooting WebEA topics.

WebConfig Error Messages

Issue

Comments

See also

Not authorized to perform admin tasks

The client is not authorized to perform admin tasks.

This message may appear when attempting to access the WebConfig address in your Web Browser. This indicates that the IP address of the machine which you are using has not been added to the Client White List.

To correct this issue add the IP address to the Client White List. This can be done via WebConfig (on a machine which has been white listed), via the Pro Cloud Configuration Client application, or by directly editing the SSProCloud.config file. Refer to the links in the See also column for details.

WebConfig - Server Settings Pro Cloud Server Configuration Extended Server Properties

Connection was reset

Recv failure: Connection was reset

This error may occur when attempting to login to the WebConfig. Typically this occurs when you are attempting to use the http protocol to access a port which has been configured to use https.

Check the WebConfig settings.php file. In particular, check that the protocol and port are correct. These should match one of the Ports defined in the Configuration Client's Ports tab.

Pro Cloud Server Configuration Client - Web

Wrong SSL version number

SSL routines:ssl3_get_record:wrong version number

This error may occur when attempting to login to the WebConfig. This occurs when you are attempting to use the https protocol to access a port which has been configured to use http.

Check the WebConfig settings.php file. In particular, check that the protocol and port are correct. These should match one of the Ports defined in the Configuration Client's Ports tab.

Pro Cloud Server Configuration Client - Web

Could not resolve host

Could not resolve host: <server name>

This error may occur when attempting to login to the WebConfig. Typically this occurs when the server name is incorrect.

Check the WebConfig settings.php file. In particular, check that the Server Name is correct.

Pro Cloud Server Configuration Client - Web

No response from the server

Request Error: no response from the server

This error may occur when attempting to login to the WebConfig. Typically it occurs if the Pro cloud Server Service is not running or the Port is incorrect.

  • Check that the Windows Services application on your server and confirm that the 'Sparx Systems Professional Cloud' service is running. See the 'Pro Cloud Server Configuration' topic for details.
  • Check the WebConfig settings.php file. In particular, check that the port is correct. It should match one of the Ports defined in the Configuration Client's Ports tab. See the 'Pro Cloud Server Configuration Client - Web' and 'Port Configuration' topics for details.
Port Configuration Pro Cloud Server Configuration Client - Web Pro Cloud Server Configuration

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